We are seeking a detail oriented Quality Assurance Engineer to ensure the quality, accuracy, and reliability of our voice, chat, and AI driven customer experience platforms. This role is ideal for someone who is passionate about testing, process improvement, and delivering seamless end to end customer journeys.
Key Responsibilities
• Execute comprehensive testing to validate functionality, performance, and alignment with business requirements. • Create and maintain test plans, test cases, and QA documentation. • Perform functional, regression, integration, and system testing across voice, chat, SMS, and digital channels. • Log, track, and manage defects; collaborate with cross functional teams to reproduce issues and verify fixes. • Validate IVR call flows, speech recognition, DTMF inputs, and end to end call journeys. • Support automation initiatives to expand test coverage and reduce manual effort. • Use tools such as Cyara and Quick Test to validate call flows and regression scenarios. • Contribute to continuous improvement of QA processes and testing frameworks.
Required Experience
• 4+ years of professional experience in Quality Assurance or Software Testing. • Strong understanding of functional, regression, integration, and system testing methodologies. • Hands on experience testing voice, chat, or digital communication channels. • Ability to write clear test cases, document defects, and communicate effectively with technical teams. • Familiarity with QA tools, test management systems, and defect tracking platforms.
Preferred Skills
• Experience with IVR testing, speech recognition validation, and telephony workflows. • Exposure to automation frameworks or scripting for test automation. • Experience with tools like Cyara, Quick Test, or similar call flow testing platforms. • Understanding of AI driven or conversational platforms.
